Training OMEGA

PREVENTION:

• Preventing violence in the workplace.
• Identifying and analyzing work-related risks.
• Basic physical protection techniques.
• Use of the global approach to the work situation to identify risks.
• Adopt safe behaviors in violent situations.
• Application of the integrated safety approach, including balance, veiled guarding and safety zones.
• Encouragement of the use of the facility's help request process.

PROTECTION :

• Reacting to prevent the escalation of violent situations.
• Use of psychological intervention techniques and verbal coaching to defuse crises.
• Identifying risks and using OHS thinking to plan safe intervention.
• Providing physical and psychological support to victims and witnesses of violent crises.

INTERVENTION :

• Manage violent verbal crises as a team.
• Choice of appropriate verbal interventions.
• Physical team intervention in cases of imminent danger.
• Gradation of force according to dangerousness.
• Use of psychological intervention and verbal communication techniques in the absence of danger.
• Identify risk factors in your operating environment;
• Choose and take appropriate physical protection measures;
• Adopt and maintain safe work habits;
• Quickly detect aggressive behavior (verbal or otherwise) and apply the appropriate intervention method;
• Communicate effectively with your colleagues with a view to resolving aggressive crises.

CONTENTS :

• Safety principles;
• Assessment of the work situation;
• Level of alert;
• Pacification and other verbal and psychological interventions;
• Danger potential grid;
• Game plan;
• Co-intervention;
• Physical protection;
• Strategic withdrawal;
• Dodging and clearing techniques.
• Methodology
• Practical exercises, presentations, discussions, simulations, case histories and educational games will enhance your learning.

CUSTOMERS :